Duty & Guest Experience Lead

WE’RE HIRING

Duty & Guest Experience Lead

Be the guardian of the Dorp guest journey – a hands-on, visible leader who makes sure every guest feels the warmth, magic, and impeccable care that defines us.

The Role

As Duty & Guest Experience Lead, you’ll oversee daily hotel operations across shifts, lead and inspire our front-of-house and housekeeping teams, support events and dining, and act as the primary point of contact for every guest need – resolving concerns, anticipating wishes, and leaving lasting impressions.

What You’ll Do

• Be the go-to person for guest queries, requests, and feedback – from arrival to departure
• Deliver personalised service that reflects the Dorp spirit, and handle complaints with grace and genuine care
• Supervise daily hotel operations, room inspections, and presentation of guest and public spaces
• Oversee linen and stock management, maintenance reporting, and Health & Safety compliance
• Lead daily team briefings in the General Manager’s absence
• Help plan and run hotel events and dining experiences, from intimate dinners to bigger celebrations
• Mentor and develop the front-of-house and housekeeping teams, and champion a collaborative, kind, purpose-driven culture

What You Bring

• Grade 12 plus a relevant hospitality Diploma or Certificate
• 3+ years in hotel operations, guest relations, or hospitality management
• 2+ years in a supervisory or management role
• Working knowledge of PMS/POS systems and general admin
• A valid driver’s licence
• Calm under pressure, sharp with people, and genuinely warm with guests

Why Dorp

At Dorp, hospitality is personal. We back our people with real responsibility, room to lead, and a culture built on kindness and purpose – in one of Cape Town’s most storied neighbourhoods, Bo-Kaap.

HOW TO APPLY

Send your CV to hr@dorp.co.za

Closing date: Friday, 14 August 2026

Shortlisted applicants will undergo assessments, evaluations, and interviews as part of the selection process.