Terms & Conditions

General Property Terms & Conditions:

Please note that we are a cashless farm. Payments on the farm can be made by bank card, tap-to-scan, Zapper, & SnapScan. 

ACCOMMODATION TERMS & CONDITIONS:

Payment Policy:

• One night’s deposit is charged at time of booking.
• Final balance will be due based on your booking terms and conditions.
• For travel from 08 January to 17 December:
• Cancellations or amendments made 7 days or less prior to arrival, will incur a fee of 100% of total room charges
• Reservations made within 7 days of arrival require full payment within 24 hours and will incur a fee of 100% of room charges if cancelled or amended.
• For Festive Season 18 December to 06 January:
• If cancelled or amended 21 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 21 days of arrival require full payment and will incur a fee of 100% of the total room charges. Reservations made within 21 days of arrival require full payment and will incur a fee of 100% of the total room charges if cancelled or amended.

CHILDREN

• Children are most welcome at Boschendal.
• Please note that parental supervision is always essential as Boschendal is a working wine farm. The responsibility for the safety and wellbeing of children rests with the respective guardians.
• Boschendal does not provide any childcare facilities/nanny services.

DOGS

Responsibility of Dog Owners:

• Dog owners are solely responsible for the behaviour, actions, and well-being of their dogs while on Estate property.
• Owners must ensure that their dogs are on a lead and under control in all areas of the Estate, including but not limited to, public spaces, walking trails as well as indoor and outdoor dining areas.

Leads:

• The lead used must be of appropriate length and strength to ensure the effective control of the dog.
• Retractable leads are allowed, but owners must ensure they are locked at a reasonable length to maintain control.

Farm Guidelines:

• Dogs must not be allowed to approach or disturb wildlife, livestock, or other farm animals.
• Owners are responsible for cleaning up after their dogs. Waste bags must be carried, and any dog waste must be disposed of in designated bins.
• Dogs must be in good health and have up-to-date vaccinations.
• Any dog showing signs of illness or aggression may be asked to leave the premises.
• The Farm is not liable for any injury, loss, or damage caused by or to dogs while on the premises.
• Owners are financially responsible for any damage caused by their dogs.
• Farm staff reserve the right to request the removal of any dog or owner not complying with these terms and conditions.
• Persistent non-compliance may result in a ban on bringing dogs onto the Farm premises.

WEATHER

• Boschendal takes no responsibility for any radical shift in the weather that may affect the event. 
• Deposits and full payments made for the use of outdoor Boschendal venues are not refundable due to the shift in weather conditions.

SMOKING REGULATIONS

• In accordance with South Africa’s legislation, all indoor facilities are strictly non-smoking areas. Smoking is only permitted in designated smoking areas.

ACCEPTANCE OF TERMS AND CONDITIONS:

Boschendal will require credit card information as a standard procedure; this will serve as security on your booking upon paying a deposit. The actual credit card will need to be physically present on the date of the booking. A secure credit card authorization link will be sent upon request and acceptance of the terms and conditions.reservations@boschendal.co.za