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Please note, our phone lines are down. We apologise for the inconvenience. Reach out to enquiries@boschendal.co.za for any assistance.

Terms & Conditions

General Property Terms & Conditions

Please note that we are a cashless farm. Payments on the farm can be made by bank card, tap-to-scan, Zapper, & SnapScan.

ACCOMMODATION TERMS & CONDITIONS

Payment Policy

  • One night’s deposit is charged at time of booking.
  • Final balance will be due based on your booking terms and conditions.
  • For travel from 08 January to 17 December:
  • Cancellations or amendments made 7 days or less prior to arrival, will incur a fee of 100% of total room charges
  • Reservations made within 7 days of arrival require full payment within 24 hours and will incur a fee of 100% of room charges if cancelled or amended.
  • For Festive Season 18 December to 06 January:
  • If cancelled or amended 21 days or less prior to arrival, will incur a fee of 100% of total room charges.
  • Reservations made within 21 days of arrival require full payment and will incur a fee of 100% of the total room charges. Reservations made within 21 days of arrival require full payment and will incur a fee of 100% of the total room charges if cancelled or amended.

CHILDREN

  • Children are most welcome at Boschendal.
  • Please note that parental supervision is always essential as Boschendal is a working wine farm. The responsibility for the safety and wellbeing of children rests with the respective guardians.
  • Boschendal does not provide any childcare facilities/nanny services.

DOGS

Responsibility of Dog Owners

  • Dog owners are solely responsible for the behaviour, actions, and well-being of their dogs while on Estate property.
  • Owners must ensure that their dogs are on a lead and under control in all areas of the Estate, including but not limited to, public spaces, walking trails as well as indoor and outdoor dining areas.

Leads

  • The lead used must be of appropriate length and strength to ensure the effective control of the dog.
  • Retractable leads are allowed, but owners must ensure they are locked at a reasonable length to maintain control.

Farm Guidelines

  • Dogs must not be allowed to approach or disturb wildlife, livestock, or other farm animals.
  • Owners are responsible for cleaning up after their dogs. Waste bags must be carried, and any dog waste must be disposed of in designated bins.
  • Dogs must be in good health and have up-to-date vaccinations.
  • Any dog showing signs of illness or aggression may be asked to leave the premises.
  • The Farm is not liable for any injury, loss, or damage caused by or to dogs while on the premises.
  • Owners are financially responsible for any damage caused by their dogs.
  • Farm staff reserve the right to request the removal of any dog or owner not complying with these terms and conditions.
  • Persistent non-compliance may result in a ban on bringing dogs onto the Farm premises.

WEATHER

  • Boschendal takes no responsibility for any radical shift in the weather that may affect the event.
  • Deposits and full payments made for the use of outdoor Boschendal venues are not refundable due to the shift in weather conditions.

SMOKING REGULATIONS

  • In accordance with South Africa’s legislation, all indoor facilities are strictly non-smoking areas. Smoking is only permitted in designated smoking areas.

ACCEPTANCE OF TERMS AND CONDITIONS

Boschendal will require credit card information as a standard procedure; this will serve as security on your booking upon paying a deposit. The actual credit card will need to be physically present on the date of the booking. A secure credit card authorization link will be sent upon request and acceptance of the terms and conditions.reservations@boschendal.co.za

FARM SHOP REFUND POLICY

At Boschendal, your satisfaction is our priority.  If you are not entirely happy with your purchase, here is what we can do to help make it right: 

Easy Returns

We accept returns on most items within 30 days of purchase. To be eligible, items must be:

  • In new, unused condition
  • There is a safety issue (e.g., contamination, foreign object, incorrect labelling).
  • In the original packaging, with tags attached
  • Accompanied by a receipt or proof of purchase
  • Perishable items: There’s a quality issue (e.g., mold, sour smell, broken seal).

 

Refund Method

Refunds will be issued to the original payment method. Please allow 7 business days for the refund to appear, depending on your bank or card provider.

 

Non-Refundable Items

The following items cannot be returned:

  • Gift cards
  • Clearance items
  • Opened personal care products
  • Food items that are past their “best before” date.

 

No Receipt?

If you don’t have a receipt, we may require a bit more information depending on the item and condition. 

We’re Here To Help

The team will do everything we can to make the process smooth and fair. Please assist our staff by providing all relevant details to complete the process.

 

Thank you for shopping with us.