Terms & Conditions

General Property Terms & Conditions:

I understand that the accommodation and the use of the swimming pools, dams and other facilities on Boschendal are at my own risk. I, individually, and on behalf of the members of my party for whom I am legally responsible (my children and those in my care, guardianship or custody), understand and accept that it is a condition of my/our stay at Boschendal that Boschendal shall not be responsible for any injury to or death of any person or the loss or destruction of or damage to my/our property at Boschendal or any associated loss, arising from the supply of and services at Boschendal except in the case of gross negligence of Boschendal.

I am aware and accept that I and the members of my party for whom I am legally responsible may be exposed to a variety of risks or dangers associated directly or indirectly with Boschendal and its farm property and the use of accommodation and facilities.

I and the members of my party for whom I am legally responsible agree at all times to obey any warning notices and instructions of Boschendal, their management and employees regarding the use of the accommodation and facilities. We undertake upon occupation to read the Guest Information Folder to familiarize ourselves with the information on the facilities, activities and services available at Boschendal, and in particular the terms and conditions contained in the folder by which we are bound.

Where appropriate, reference to Boschendal includes Boschendal (Pty) Ltd, its directors, management, employees and agents associated directly or indirectly with the provision of accommodation and facilities offered by Boschendal.

I, the undersigned, do by signing this form confirm that I have read and understood the terms and conditions printed above and I personally and on behalf of all members of my party for whom I am legally responsible agree to be bound by such terms and conditions. Regardless of the charge instruction, the below-undersigned guest undertakes personal liability for all charges incurred.

ACCOMMODATION TERMS & CONDITIONS:

Payment Policy:

• One night’s deposit is charged at time of booking.
• Final balance will be due based on your booking terms and conditions.
• For travel from 08 January to 17 December:
• Cancellations or amendments made 7 days or less prior to arrival, will incur a fee of 100% of total room charges
• Reservations made within 7 days of arrival require full payment within 24 hours and will incur a fee of 100% of room charges if cancelled or amended.
• For Festive Season 18 December to 06 January:
• If cancelled or amended 21 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 21 days of arrival require full payment and will incur a fee of 100% of the total room charges. Reservations made within 21 days of arrival require full payment and will incur a fee of 100% of the total room charges if cancelled or amended.
  
  

• All prices are subject to change without prior notice due to seasonal changes.
• Setup and breakdown days are subject to availability and are charged at an additional rate per day.
• All rates include 15% VAT. Boschendal reserves the right to increase quoted rates, should the government increase any related taxes or obligatory taxes.
• Rates are quoted in South African rand (ZAR). Foreign currency payments are accepted at the daily bank exchange rates on the date payment is received. Any bank charges occurred when making payments are for the client’s own account.
• Should a refund need to be paid by Boschendal, the refund amount will be in South African Rands (ZAR), based on the value of the quote in Rands and not the foreign currency payment amount.
• All venue package rates exclude beverage and food costs. Food costs will be based on the menu selection provided by our event chefs.
• A service fee of 10% will be levied on the final food and final beverage account issued to you.
• Under no circumstances will any third party be allowed to change, alter, add-on or re-quote rates provided by Boschendal. This serves as a contract by which all signatories are held responsible to ensure that he/she is aware of all rates quoted by Boschendal are accurate and are correct.
• Boschendal will not be held responsible for any date changes if the contract holder wishes to change or move his/her date; hereafter our cancellation clause will apply.
• Right of administration is reserved for Boschendal venues and facilities.
  
  

DEPOSITS, CANCELLATIONS AND REFUNDS

• A quotation is issued to relevant signatories upon inquiry is valid for 7 working days from the date of issue. A provisional reservation is valid for 7 working days pending confirmation. Hereafter, should no confirmation be given the booking will be released.
• Boschendal reserves the right to shorten the validation period of the provisional reservation with notice unless previously agreed upon.
• The reservation will not be confirmed until a 50% deposit of the applicable amount has been paid to Boschendal. Monies need to have reflected in Boschendal’s bank account along with a signed copy of the terms and conditions in order to finalize the confirmed reservation process. Thereafter a confirmation letter, as well as an updated invoice reflecting deposit received, will be sent to the client.
• A proforma invoice will be issued to the client 28 days prior to the event, upon confirmation of the menu selection and final numbers.
• Full payment of the outstanding balance on the invoice must be settled 21 days prior to the Event date.
• No meal refunds will be made 14 days prior to the Event date should the attendance of guests decrease.
• A breakage deposit of R15 000 is payable upon confirmation of the reservation. The full amount will be refunded 30 days after the Event date, should no damages, losses, breakages or theft have occurred.
• Should the Event venue require extensive cleaning, other than the clearing of waste, e.g. heavily stained chairs, walls, wooden floors etc. Boschendal will deduct the total invoiced amount issued to us from the selected cleaning service company outsourced by Boschendal from the breakage deposit.
• Should the client wish to change the original Event date, a notice of no later than 180 – 121 days prior to the Event date needs to be given and is subject to availability.
• Boschendal does not offer account facilities.
• Cancellations made within the notice period of 180 – 121 days prior to the Event date will result in the loss of the 50% deposit.
• Cancellations made within 120 – 0 days prior to the Event date will result in the client being billed in full for all Boschendal services.
• Boschendal reserves the right to lock the event venue and cancel all services booked by Boschendal should full payment not be received 21 days prior to the Event date.
• Standard booking cancellation and prepayment policy:
• Cancellation or modification 72 hours or less prior to scheduled reservation, will incur a fee of 100% of total prepayment value.
• Full prepayment required at time of booking for all activities.
• Deli and Werf Restaurants require a deposit of R150 per person, when booking for 5 people or more.
• Special events cancellation policy:
• Cancellation 7 days or less prior to scheduled event, will incur a fee of 100% of total booking value.
• Full prepayment required at time of booking.
• For Boschendal to process a refund to wedding couples the following is required:

1. Bank confirmation letter of the account holder

2. Copy of ID of Bank account holder

3. Refund form to be completed

For Boschendal to process a refund to Wedding Planners / Companies the following is required:

1. Bank confirmation letter

2. Company Registration Documents / ID of the Wedding Planner

3. Refund form to be completed

EVENTS TERMS & CONDITIONS

• Boschendal reserves the right to permit or deny the use of any external coordination company, a list of our preferred supplier’s list will be provided to you by the Boschendal Events Department.
• Please note that only biodegradable confetti guns such as rose petals are permitted. Should you make use of other types of confetti the client will be charged an additional fee for a cleaning service thereof.
• The use of smoke machines is prohibited inside any of our venues.
• A confirmed sequence of events needs to be provided to Boschendal no later than 21 days prior to the event date. Boschendal does not take any responsibility for any mismanagement due to ineffective external coordination or communication regarding independent coordinators, contractors or service providers.
• Should the absence of an events coordinator and/or on-the-day coordinator take place, a Boschendal coordinator would be appointed and levied to the client i.e. the signatory of this contract at R10 000. This will reflect on the final account issued to you.
• all external events coordinators and/or on-the-day coordinator must be present on the premises until the end of the food service of any event.
  
  

PRE-WEDDING EVENTS

• Pre-Event events and/or rehearsal dinners may only commence from 18h00 and need to conclude no later than 22h00. Should the signatory of this contract decide to extend, a cost of ZAR 3000.00 per hour will be levied on the final account.
• Should a pre or post-event take place in an area where accommodation is present, all cottage needs to be booked out by couple to ensure that other guests staying on the farm’s experience isn’t impacted.
• Food and beverages are strictly provided by Boschendal.
• In the event of any special dietary requirements due to religious beliefs, we work with reputable Kosher and Halaal caterers in the industry. Kosher and Halaal meals may be ordered on request at an additional charge.
• All glassware, cutlery and crockery will need to be hired in and will be for the client’s own account and the relevant supplier’s responsibility. Hired in glassware, cutlery and crockery can be provided by Boschendal at an additional cost. Venue Dependent.
• Outdoor furniture i.e. tables and chairs will need to be hired in and will be for the client’s own account and the relevant supplier’s responsibility. Outdoor furniture can be provided by Boschendal at an additional cost.
• No live entertainment only soft background music is permitted.
• Please feel free to enquire with our Event Coordinators for exclusively designed packages.
  
  

STAFF

• Boschendal provides 1 waiter for every 10 guests and 1 barman for every 25 guests.
• Should staff be required to work overtime, a double rate will be billed to your final account issued to you.
• If additional staff is required, a rate determined by Boschendal Management will be billed to you.
• Should the event be held on a Sunday the rate will be billed at 1.5 per hour per staff member.
• Should the event be held on a Public Holiday double rates will apply.
• A service fee of 10% will be levied on the final food and final beverage account issued to you.
  
  

OVERTIME
The bar and venue are booked until 24h00. If the event exceeds the standard permitted time of 24h00, a fee of R7 000 per hour will be charged. Please note this charge will be applicable to all event guests and external suppliers up until the time they have left the premises.

SET UP AND BREAKDOWN

• Set up of décor and flowers are permitted to begin from 08h00 onwards on the date of the event unless set up a day prior to the event has been arranged and paid for. Subject to availability.
• Suppliers involved in the setup and breakdown of an event is required to remove all equipment from the venue no later than 09h00 unless previously arranged with the Boschendal Events representative.
• All setup and breakdown arrangements need to be discussed with a Boschendal Events Department representative.
  
  

THE MENU

• A variety of menu selections are provided and prepared by our event chefs. Our farm-to-table menus use only the best quality seasonal ingredients from our fields, gardens and other local suppliers. Boschendal requires the final confirmed menu no later than 21 days prior to the event date. Any add-on extras will be billed on the date of the event.
• All dietary requirements need to be communicated no later than 21 days prior to the event date.
• Regrettably, no outsourced catering is allowed for any event held at Boschendal, other than that of religious beliefs.
• Should the client have religious dietary requirements, outsourced catering will be permitted and provided by Boschendal where a surcharge of R175 per person will apply. Boschendal cannot guarantee the quality of any outsourced catering. All outsourced caterers will need to undergo approval by management before securing an outsourced caterer.
• For small intimate events where Boschendal is involved in sourcing an outsourced caterer for religious beliefs, please note the client will be issued the full bill supplied by the caterer and a 25% administration fee will apply.
• Should unforeseen delays such as lengthy speeches or sudden changes occur, this will influence the efficiency of our kitchen considerably therefore affecting the quality of your experience with us. Our team of chefs will be using the agreed-upon sequence of events as a guideline for all food menu preparations.
• One complimentary wedding menu tasting can be arranged by appointment for the bride and groom. Any additional guests who take part in the tasting will be charged at the full menu rate. Menu tastings are done between Mondays and Thursdays and are subject to availability.
• Any extra meals and beverage costs incurred are required to be settled at the end of the event or during check out. Service fees apply and will be levied on the final account for food.
  
  

BAR ARRANGEMENTS

• A beverage deposit of R450 per person will be charged on weddings held at Boschendal.  All beverages are charged based on consumption.
• Boschendal has exclusive management of the bar. No other alcohol may be brought onto the premises other than beverages provided to you from Boschendal’s selected functions beverage list for any event held with us.
• Our functions beverage price list is structured on restaurant pricing.
• We do not allow any wine or MCC to be purchased online or from our wine tasting venues for consumption at events.
• The bar selection needs to be confirmed 21 days prior to the event date.
• Should you wish to make use of cash bar facilities on the day of the event, a lead-time of 21 days prior to the event date is required. Boschendal will not accommodate on-the-day adjustments to methods of payment i.e. from the clients account to cash bar facilities for the event.
• The bar will call last rounds 30 minutes prior to the end of the event.
• Beverage prices are subject to change due to the supplier price increases.
  
  

SHUTTLES

• Boschendal provides a shuttle service for all internal guests staying at Boschendal cottages. Shuttles are provided every half hour until 00h30am. Hereafter, an overtime fee will be charged. The fee for the shuttle service is included in the venue hire overtime cost.
• Should the venue be extended until 02h00 the last shuttle will depart the venue at 02h30 to Boschendal cottages.
  
  

MUSIC REGULATIONS

• Due to local noise regulations, music will be switched off, lights will be switched on no later than 24h00.
• Should the couple wish to extend the venue hire until 02h00am, music will be switched off, lights will be switched on no later than 02h00.
• Boschendal reserves the right to regulate the volume of the music at any event held at Boschendal. The noise level needs to be kept down to a maximum of 80 decibels.
  
  

SUPPLIERS/DAMAGES

• Boschendal does not provide any décor, styling, or floristry for any event, this is for the client’s own account and for the client to the source.
• Any hired goods will be the responsibility of the event/wedding coordinator. Boschendal will not be held responsible for any damages or late returns of hired goods. All hired in equipment or décor brought onto the estate will need to be removed no later than 09h00 the next morning.
• If a marquee/Bedouin tent is used at an event breakdown day fees will apply.
• All décor or hired in items are for the client’s own account.
• Boschendal does not provide staff in any way to assist florists, suppliers and or coordinators during setup and breakdown of any event; this includes table décor settings, set up and breakdown of ceremony chairs and outdoor furniture layouts.
• Screws, nails, panel pins or similar, may not be driven into any walls, floors, partitions or doors and the use of temporary adhesives or double-sided table is prohibited.
• Painting or glueing is prohibited on any surface in any venue. All floor or structural damages such as water damage on the floors, wax damage on tables and floors to any of the venues will be charged to the client. In the event of the above-listed damages, charges will be deducted from the R15 000 breakage deposit. Should the damages exceed the breakage deposit amount, the balance due is payable within 30 days after the event.
• The contract holder i.e. the client or signatory to this agreement will be held responsible for all breakages, losses, and damages occurred during the event and any subsequent days on the premises.
• All outsourced catering suppliers will need to provide all operating equipment i.e. kitchen wear, food service gear etc. Please refer to Addendum 2.
• Boschendal requires that all independent coordinators or contractors provide proof of their compliance certificates and applicable insurance cover in the event of any claims which may arise due to damage or injury caused by their doings or installations. Boschendal will not be held liable for any claims regarding damages or injury to any person, coordinators or contractor’s property or staff.
• Boschendal furniture and lights may not be removed to any other parts of the venue or off-site unless previously arranged with a Boschendal manager.
  
  

SAFETY AND SECURITY

• Securing and safekeeping of bridal gifts or guest personal belongings will not fall under the responsibility of any Boschendal employees.
• Any vandalism to the venue and/or guests who display abusive behaviour will be removed from the venue by Boschendal appointed security.
• Suppliers contacted by the client are required to ensure a safe working practice for the event and its entirety.
• Any additional security arrangements are for the client’s own account.
• Boschendal requires that all independent coordinators or contractors provide proof of their compliance certificates and applicable insurance cover in the event of any claims which may arise due to damage or injury caused by their doings or installations. Boschendal will not be held liable for any claims regarding damages or injury to any person, coordinators or contractor’s property or staff.
  
  

CHILDREN

• Children are most welcome at Boschendal.
• Please note that parental supervision is always essential as Boschendal is a working wine farm. The responsibility for the safety and wellbeing of children rests with the respective guardians.
• Boschendal does not provide any childcare facilities/nanny services.
  
  

DOGS

Responsibility of Dog Owners:

• Dog owners are solely responsible for the behaviour, actions, and well-being of their dogs while on Estate property.
• Owners must ensure that their dogs are on a lead and under control in all areas of the Estate, including but not limited to, public spaces, walking trails as well as indoor and outdoor dining areas.

Leads:

• The lead used must be of appropriate length and strength to ensure the effective control of the dog.
• Retractable leads are allowed, but owners must ensure they are locked at a reasonable length to maintain control.

Farm Guidelines:

• Dogs must not be allowed to approach or disturb wildlife, livestock, or other farm animals.
• Owners are responsible for cleaning up after their dogs. Waste bags must be carried, and any dog waste must be disposed of in designated bins.
• Dogs must be in good health and have up-to-date vaccinations.
• Any dog showing signs of illness or aggression may be asked to leave the premises.
• The Farm is not liable for any injury, loss, or damage caused by or to dogs while on the premises.
• Owners are financially responsible for any damage caused by their dogs.
• Farm staff reserve the right to request the removal of any dog or owner not complying with these terms and conditions.
• Persistent non-compliance may result in a ban on bringing dogs onto the Farm premises.
  
  

WEATHER

• Boschendal takes no responsibility for any radical shift in the weather that may affect the event. Clients are responsible for any extra costs incurred in arranging a weather back up for the event.
• Deposits and full payments made for the use of outdoor Boschendal venues are not refundable due to the shift in weather conditions.
  
  

SMOKING REGULATIONS

• In accordance with South Africa’s legislation, all indoor facilities are strictly non-smoking areas. Smoking is only permitted in designated smoking areas.
  
  

BOOKING WEDDING ACCOMMODATION

Two options of how Accommodation can be booked:

Option 1: Block Booking 

All the available accommodation that the client has selected to book can be reserved, the total bill and payment will be for the client or event planner responsibility payable as per the above deposit structure. On the block booking option, the property does not deal with the guests directly but one contact person who is responsible for rooming lists, taking payment from guests, and finalizing all accommodation detail. We do not take payment from any guests directly. Cottages no longer required that form part of the block booking, need to be released as per the cancellation/attrition clause 6.1 to avoid penalty charges.

In the event of cancellation by couple after confirmation, the following cancellation fee will be applicable.  This fee will be a percentage of the total agreement revenue and will be calculated on a sliding scale.  Any deposits received are included in the overall cancellation fee:

More than 120 days before expected arrival 0%

Between 91-119 days before arrival 20%

Between 61-90 days before arrival 50%

Less than 60 days before arrival 100%

The cancellation fee shall constitute full settlement of all obligations arising out of the non-performance of this Agreement and is non-commissionable.

Option 2: Guests book from the availability 

The property does not block book any available accommodation on behalf of the couple, the guest’s book and pay directly with our accommodation reservations team. The accommodation remains subject to availability. The property does not take any responsibility should the cottages no longer be available at time of the booking requests, this is at the client’s own risk.

To confirm the booking, we will require 1 night’s deposit and the balance due is required 7 days prior arrival.

You can cancel or amend 7 days prior arrival with no charge. Should you cancel the booking 7 days or less before arrival, full amount cancellation fee will apply.

ACCEPTANCE OF TERMS AND CONDITIONS:

Boschendal will require credit card information as a standard procedure; this will serve as security on your booking upon paying a deposit. The actual credit card will need to be physically present on the date of the Event. A secure credit card authorization link will be sent upon request and acceptance of the terms and conditions.