SCOPE AND GENERAL PURPOSE

Norval Foundation and Boschendal Farm is partnering on a non – commercial (museum) and a commercial programme (gallery and shop) in the historical Boschendal Manor House. The Gallery and Shop Assistant will manage and drive sales and revenue and customer service in the commercial gallery and shop.

KEY DUTIES AND RESPONSIBILITIES INCLUDES BUT ARE NOT LIMITED TO:

– To manage Norval Foundation Gallery and Shop @ Boschendal Manor House at Boschendal Farm.
– To manage and coordinate all events at Norval Foundation Gallery and Shop @ Boschendal Manor House at Boschendal Farm.
– To assist with Public Program events at Norval Foundation Gallery and Shop @ Boschendal Manor House at Boschendal.
– To liaise between the partners, Boschendal and Norval teams.
– Manage day-to-day operations and sales of Shop,
– Manage day-to-day operations of Museum Front of House and in -house Events.
– Build and maintain mutually beneficial relationships with suppliers, patrons, and customers.
– Assist with the execution of agreed events, projects and initiatives.
– Assist with Marketing and Brand plan, liaise with Boschendal Marketing team to ensure execution of marketing plan.
– Ensure the daily operation function of the store and gallery, including but not limited to sales, ordering, merchandising, dusting of stock, scheduling, openings and closing times, exhibition launch preparations, execution of in-store activations, promotional activities.
– Achieve daily, weekly, and monthly sales targets.
– Assist clientele beyond primary purchase desires and utilize each engagement to further satisfy clients’ needs by making secondary purchase suggestions.
– Furthering knowledge of products to ensure customer retention.
– Understand and utilization of Point-of-Sale systems and procedures.
– Inventory management and administration, including the receipting of all stock, the ordering of replenishment stock, the execution and scheduling of seasonal stock takes and accounting for variances thereof.
– Responding efficiently and accurately to customer complaints
– Create detailed reports on weekly, monthly revenues and expenses
– Promote the brand in the local community through word-of-mouth and events
– Assist in training part-time employees in customer service practices
– Organize rosters for part time staff.
– Implement and uphold Boschendal policies, processes, and protocol
– Maintenance Visual Merchandising on store level
– Pursue external sales, including but not limited to corporate gifting and establishing long term relationships as an on-going value-added service offered by store.
– Engage with all clienteles as a positive representative. Conduct frequent product reviews to evaluate product sales performance, considering feedback from clientele.
– Establish friendly relationships with regular clients.
– Assist in managing In House and Client Events at Norval Foundation @Boschendal Manor House.
– Liaise between clients and Boschendal events team re budget and event requirements
– Set up site visits and meetings in order to plan each element ahead of time.
– Assist with all pre-event planning, coordinate suppliers, and troubleshoot on the day of the event to ensure that all runs smoothly.
– Manage in house small events (giving full briefings pre-event and debrief post event)
– Oversee the breakdown and removal of event set-up and clear/clean the venue efficiently
– Produce post-event evaluation to order to improve future events.

EXPERIENCE REQUIREMENT

Working experience (Essential / Preferred)

– Sales and customer experience and satisfaction.
– Worked across diverse cultures and geographies. Creative and innovative.
– Managing of museum and opening events.
– Understanding of museum/cultural world an advantage.
– A keen interest in art, understanding of art and art related products important.

JOB TITLE

Groups and Events Coordinator

REPORTS TO

Groups and Events Manager

MAIN DUTIES:

 – Anticipate and address guest needs.
– Identify, solicit, and develop existing and new accounts.
– Develop and monitor action plans for designated accounts
– Act as a liaison between the Company and the client and serve as the spokesperson on behalf of the Company.
– Ensure delivery of best support and customer service to clients.
– Plan, organise and host client events.
– Plan and conduct creative site inspections.
– Identify and profile new market opportunities.
– Create an outstanding brand image in every interaction with clients.
– Maintain a high level of product and service awareness.
– Maintaining rate integrity and maximizing yield opportunities in cooperation with revenue management. 

REQUIREMENTS:

– Minimum 2 to 3 year experience 

– Computer literate including relevant software and experience in using a PMS system.

– Detail oriented.

– Effective Communicator 

– Persuasive selling style 

– Task driven.

QUALIFICATIONS:
– Hotel Management Certificate.

– Matric.

SCOPE AND GENERAL PURPOSE

The purpose of this role is to lead the Accommodation and Reservations Teams, ensure targets are met and maximize revenue. Promote and sell benefits and features of the hotel.

KEY DUTIES AND RESPONSIBILITIES:– Develop and maintain effective working relationships with Tour Operators and Agents
– Network by attending events and trade shows to represent Boschendal
– Ensure the team is aware of the different types of guests
– Staff management
– Staff training and development in reservations on sales techniques
– Financial -Selling hotel facilities in order to maximize revenue
– Develop the Reservations Team to ensure we maximize revenue with every possible opportunity
– Ensure the Reservations Team is aware of all Revenue targets and kept informed of results
– Communicate sales leads to the Sales Department

BEHAVIOURAL COMPETENCIES

– Take independent action
– Work efficiently under fast-paced environment
– Strategic thinker
– Task driven
– Accountability
– Incisive communicator
– Influence others

Experience required

– Minimum 3 years in a similar role
– Management and team development
– Property Management systems and Distribution channels
– In-depth knowledge of Reservations procedures

 TECHNICAL COMPETENCIES

(Essential / Preferred)

– Matric essential
– Relevant or related qualification an advantage
– Ms Office

SCOPE AND GENERAL PURPOSE

The main purpose of this role is to generate sales for hospitality division through engagement with different sectors. The ideal candidate will collaborate with internal departments to achieve business goals. 

KEY DUTIES AND RESPONSIBILITIES:

– Learn the products and services offered
– Meet targets for the sales department
– Stakeholder management
– Present Boschendal offerings professionally, accurately and regularly to the market
– Deals with objections and concludes the deal
– Makes trade sales calls
– Present at tradeshows
– Territory planning and strategic growth.
– Collaborate with the marketing department to prepare common strategies
– Monitor sales numbers and marketing metrics
– Analyse market trends
– Monitor competition and follow current developments
– Ensure sales team is up to date with business targets
– Motivate sales team to achieve great results
– Find prospective customers and new target segments

CRITICAL/CORE COMPETENCIES:

– Minimum 2 to 3 year experience 

– Computer literate including relevant software and experience in using a PMS system.

– Detail oriented.

– Effective Communicator 

– Persuasive selling style 

– Task driven.

QUALIFICATIONS:

– Handling pressure
– Organisational skills
– Analytical skills
–  Communication skills

REQUIREMENTS

– 2 to 3 years proven work experience in a fast-paced environment

– Valid Driver’s License
– Reliable vehicle

– Valid passport

– Willing to travel locally and abroad