Careers at Boschendal

Our team is hard at work creating exciting experiences for our guests and we’re looking for like-minded people to join us. We have our eye on people who are great at what they do and do it with enthusiasm, care, a positive attitude and a generous spirit.


If you have experience in the hospitality or agricultural industry and want to be part of a team seeking new and better ways of doing what we do best, then we’d love to hear from you.

Boschendal Careers

Join Our Team

As the Hotel Guest Relations Manager with a interface to the Operations Manager this position will play a crucial role in ensuring exceptional guest experiences and seamless operations within the hotel. You will serve as a primary point of contact for guests, addressing their needs, resolving issues, and enhancing overall satisfaction. You will collaborate closely with the Operations Manager to ensure efficient coordination between guest services and the various operational aspects of the hotel, such as Food and Beverage, Events, Tree House and Front of House, Housekeeping etc.

 

The role will interface closely with the CRM team to ensure all relevant data is transferred and retained from hotel guests to further enhance their experiences whilst on property and for future stays. To meticulously ensure that follow up communication is sent post stays to ensure guest satisfaction and address any outstanding concerns.

 

KEY DUTIES AND RESPONSIBILITIES INCLUDES BUT ARE NOT LIMITED TO:

Operational

  • Collaborate closely with the Operations Manager to align guest services with operational procedures and standards.
  • Maintain open communication channels with various departments to facilitate smooth operations and ensure guest requests are fulfilled promptly.
  • Provide regular updates to the Operations Manager regarding guest feedback, service trends and operational challenges.
  • Assist in coordinating special requests, events, or arrangements for VIP guests in coloration with relevant departments.

 

Leadership & Management 

  • Assist in training frontline staff on guest service protocols, including communication techniques, problem solving skills, and conflict resolution strategies.
  • Provide guidance and assistance to support staff members in handling challenging guest interactions and resolving issues effectively.

Finance Related 

  • Assist the Hotel Manager in preparing and proposing the annual budgets. 
  • Works closely with finance and purchasing, ensuring inventory and par stock levels are appropriate to ensure consistent levels of quality service. 
  • Ensure that debtor days are kept within minimum acceptable and creditor days within acceptable maximums while ensuring that goods supplier relationships are maintained. 
  • Monitor department attendance and leave balances to prevent unnecessary expenditure on staffing. 

General

  • Anticipate guests needs and proactively offer personalised assistance to enhance their stay experience.
  • Handle guest complaints or issues efferently, finding appropriate resolutions to ensure guest satisfaction. 
  • Conduct follow-up communication to ensure guest satisfaction post stay and address any outstanding concerns.

CRITICAL/CORE COMPETENCIES

  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues at this level.
  • Strong problem-solving abilities and a proactive approach to addressing guests needs and resolving issues. 
  • Ability to work collaboratively in a fast-paced environment, multitasking effectively and prioritizing tasks to meet deadlines. 
  • Flexibility to work shifts including evenings, weekend, and holidays as required. 
  • Proficiency in Microsoft Office Suite and office management software

EXPERIENCE REQUIREMENT

  • Min 3 years’ experience in similar/related role.
  • Proven experience in guest relations, customer service or hospitality management.

QUALIFICATION

  • Grade 12 (Matric) – A must
  • BCom Diploma/Degree in Hospitality

Closing date – Thursday, 18 April 2024

To apply – email your updated CV to careers@boschendal.co.za or deliver by hand to the HR Office.

Should you not receive a reply within two (2) weeks after the closing date, please consider your application as unsuccessful.

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