A Farm Shaped Over Time

At Boschendal, work follows the rhythm of the farm – shaped by seasons, people, produce, and care.

Set in the heart of the Cape Winelands, Boschendal is a living farm where hospitality, retail, food, wine, craft, and land come together in experiences that feel warm, generous, and grounded.

Every detail matters: what we grow, make, stock, sell, and share with our guests.

Our Purpose: Regenerating our Future through People & Soil

At Boschendal, regeneration begins with the land and is carried forward by our people. We are a farm with purpose, caring for our soil, nurturing our teams, strengthening our community, and creating meaningful guest experiences through genuine hospitality – all rooted in the future we are shaping together.

Reservations Administrator – Maternity Cover

The successful incumbent will form part of the Reservations Team, who reports directly into the Revenue & Reservations Manager. This fixed-term, 4-month maternity cover position plays a critical support role within the Reservations Department, ensuring the smooth and accurate administration of bookings, payments, and guest documentation.support role within the Reservations department, ensuring the smooth and accurate administration of bookings, payments, and guest documentation. This position supports both Experience and Accommodation Reservations teams, enabling them to focus on sales, guest engagement, and delivering a seamless guest experience.

KEY RESPONSIBILITIES:

Reservations & Booking Support

Support the Experience and Accommodation Reservations teams with administrative tasks related to bookings
Follow up on payments for confirmed and provisional bookings
Confirm provisional bookings within required timeframes
Process credit card charges in line with company policies
Generate and issue invoices and payment confirmations
Assist with activity and restaurant bookings, particularly during peak periods

Guest Administration & Documentation

Process and manage pre-arrival information, including Jot Forms and guest preferences
Ensure all booking details are accurately captured and updated in the reservations system
Prepare picnic ordering sheets and other guest-related operational documents
Maintain accurate and up-to-date refund reports

Systems & Reporting

Maintain accurate records within reservations and financial systems
Ensure refund, payment, and booking status reports are current and reconciled
Support the Reservations Manager with ad hoc reporting and administrative tasks

Collaboration & Service Excellence

Work closely with Accommodation & Experience Reservations teams, and Operations to ensure accurate information flow
Support the delivery of a seamless, efficient, and professional guest experience
Respond to internal queries promptly and professionally

Skills & Qualifications

Grade 12 (Matric)
Computer literate
Qualification in Office Administration or similar
Strong administrative and organisational skills
High level of attention to detail and accuracy
Ability to manage multiple tasks and deadlines in a fast-paced environment
Confident using reservations systems, CRM platforms, and Microsoft Office (or equivalent)
Professional written and verbal communication skills
Ability to work both independently and collaboratively within a team

Closing date: 11 September 2026

Join Our Team

If you’re passionate about hospitality, committed to excellence, and eager to make an impact, Boschendal offers an inspiring environment where you can grow and thrive. Explore opportunities to become part of a team that values authenticity, purpose, and creativity. Discover your path and join us in building a legacy that reflects our connection to the land, our dedication to community, and our commitment to a regenerative future.

Application process: Please apply HERE.