Work Amidst Nature in the Heart of the Winelands

Imagine starting your day with the sunrise over lush vineyards and the tranquillity of farm life. At Boschendal, the surroundings are not just a backdrop; they’re integral to our work and our inspiration. Nestled in the heart of South Africa’s golden triangle of wine country, our farm offers a unique escape from the hustle of city life. A Typical Day at Boschendal: Experience a different pace and setting of work life. Whether it’s walking among the vineyards, engaging with guests, or collaborating on a new project, every day here is a blend of meaningful work and the beauty of the natural landscape.

OUR PURPOSE: Regenerating our Future

At Boschendal, our purpose is clear: to nurture the land, inspire our people, and strengthen our community. Guided by core values, we strive to offer something truly meaningful, from our regenerative practices to our dedication to artisanal craftsmanship.

Experience Reservationist

This is a supporting role for Accommodation Reservations & the Groups & Events departments.

As a member of the Reservations Team, you need to ensure that we match the guest’s needs by promoting and selling the benefits and features of the farm, whilst assisting guests with their activities, food & beverage reservations and requests. You are responsible for maintaining relationships with your agents, and direct guests to affect repeat business as well as to ensure that the hotel is managing its inventory effectively by not letting clients hold restaurant/activities space indefinitely without payment. Communicating guests’ needs internally is key and needs to be accurate and efficiently conveyed to all departments using the hotel systems in place.

Reporting directly to the Reservations Manager.

KEY DUTIES AND RESPONSIBILITIES INCLUDES BUT ARE NOT LIMITED TO:

Approach each guest in a confident and welcoming manner
Work as a team with all other Departments in their endeavour to delight the guest.
Direct supporting role to Groups & Events and Reservations with administrational duties. i.e. Rooming lists, function sheets, Mews profiling, Notes etc. And any additional reasonable requests by these departments.
Demonstrate a willingness to “go the extra mile” to exceed guest expectations.
Show respect for guests security and privacy at all times
Dissatisfied guests are acknowledged immediately and attended to without delay.
Complaints are followed up where appropriate to ensure satisfactory actions are taken
To understand the basic business imperative and operational standards regarding the establishment
To adhere to agreed systems and procedures
Always represent the establishment in a positive manner
To complete all given tasks in a timely manner and to adhere to operational hours as needed
Ensure all information is accurately updated and booked on Dine-plan and Mews
The telephone is answered within 3 rings according to the prescribed criteria.
All reservations are processed accurately and efficiently
Different types of guests’ requirements are accommodated e.g. VIP’s, disabled, elderly, dietary, seating
All relevant details are recorded accurately e.g. payment details
Appropriate recommendations, options and alternatives are communicated to the guest
Special Requests are communicated to relevant Departments

QUALIFICATION AND REQUIREMENTS

Matric
Diploma in Hospitality Management
Minimum 2-3 years in Events or similar position

EXPERIENCE & SKILLS:

Hospitality industry experience
Computer literate including relevant software and experience in using a PMS system/ Dine-plan

COMPETENCIES

Effective Communicator, open-flowing communication is important
Must be friendly and genuinely interested in the business, agenda and needs of others including the company, its management, and customers
Persuasive selling style to communicate the company’s services & facilities, policies and terms and conditions
To be able to work with and for others in a helping role
To be able to lead by example, to be able to assist when required
Task driven to ensure proper results

Work accurately with figures Flexibility and Adaptability: Flexibility and adaptability to thrive in a fast-paced, dynamic environment.

Closing date: Thursday, 27^th February 2025

Join Our Team

If you’re passionate about hospitality, committed to excellence, and eager to make an impact, Boschendal offers an inspiring environment where you can grow and thrive. Explore opportunities to become part of a team that values authenticity, purpose, and creativity. Discover your path and join us in building a legacy that reflects our connection to the land, our dedication to community, and our commitment to a regenerative future.

Application process: Please email your updated CV to careers@boschendal.co.za Should you not receive a reply within two (2) weeks after the closing date, please consider your application as unsuccessful.

This job is Expired